EP 14: Start with Support — Providing Outstanding Customer Support via Non-Voice Channels with Farrah Kennedy

Summary: Farrah Kennedy is the Chief Operations Officer of MailChimp, an email marketing platform for small businesses. Founded in 2001 by Ben Chestnut and Dan Kurzius, it is one of the greatest bootstrap success stories of the last 20 years. Today, MailChimp has over 15 million users, over 500,000 paid subscribers, and generates over $500 million in revenue.