EP 17: What’s Happening in Customer Service? — Predictions for the Future with Chad McDaniel of Execs in the Know

Summary: Chad McDaniel is the guy every Customer Experience professional on LinkedIn is connected to. Chad is the founder and Chief Customer Advocate of Execs in the Know, an organization that a lot of other customer experience leaders are a part of and use to network with each other, learn from each other, and really understand what’s going on in the industry.