Summary: It's not what you say...it's how you say it We've all heard that saying before, and you know what? It's 100% true. As a communicator, you are responsible not only for what you say, but for how your message is received. Over the last 36 hours, the kerfuffle over Duck Dynasty has given us a real life example of how not to express your opinions, especially when it comes across in a destructive, not constructive way. Now, just like Phil Robertson, each of us absolutely has not only the right to our own opinions, but to express them. We do not, however, have the right to be free of the consequences of what we say. So, the next time you're in a delicate position and have to deliver a delicate message, be delicate with your words so your message isn't lost in translation.
