CHURN FM

EP 176 | Dileepan Siva (Upscribe) - How to fuel e-commerce growth with retention

EP 175 | Paul Harwood (Useristics) - Understanding the differences between Behavioral vs Attitudinal reasons for churn.

EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention

EP 173 | Jamie Shanks (Pipeline Signals) - Monitoring and growing customer champions to crush churn and drive acquisition

EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention

EP 171 | Baxter Lanius (Alternative) - How alternative financing options can be used to drive growth and reduce churn.

EP 170 | Trey Hoffman (Fleetio) - How to set up a monthly churn insights meeting and how it helps drive retention

EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.

EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers

EP 167 | Firaas Rashid (Hook) - Understanding the buyers and sellers side in an enterprise software deal

EP 166 | Claudiu Murariu (InnerTrends) - Setting up your data stack for impactful retention analysis.

EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.

EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention

EP 163 | Michael Winnick (Dscout) - Creating human relationship capital to reduce churn

EP 162 | Romaric Philogéne (Qovery) - Building empathy by hiring your customers to run customer success.