Oliver Wyman Health Podcast

Addressing racism is a marathon, not a sprint. Healthcare leaders must be willing to take the first step to initiate heavy conversations that drive progress. Says Dr. Nzinga Harrison, Co-Founder and Chief Medical Officer of Eleanor Health, there is a direct correlation between someone experiencing weathering (a "fight or flight" physiological reaction) to them possibly developing health problems like high blood pressure, obesity, cardiovascular illness, depression, anxiety, substance use disorders, and more down the road. To learn more about weathering, health equity, and more, Elizabeth Southerlan, Principal in Oliver Wyman's Health and Life Sciences Practice, sat down with Dr. Harrison to talk about the psychological burden of racism as an independent risk factor for health. For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication, Oliver Wyman Health, at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

In honor of National Kidney Month, Bobby Sepucha, CEO of Cricket Health, and Tom Robinson from Oliver Wyman discuss the current state of Chronic Kidney Disease. Learn how Cricket Health’s strategies for detecting kidney disease earlier are helping keep patients rushing to the emergency room, not realizing what’s wrong with them. See some memorable stats from this episode: https://health.oliverwyman.com/2021/03/90--of-chronic-kidney-disease-patients-don-t-know-they-have-it-.html For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

"Physician burnout is one of the largest, most significant public health crises that we don't talk enough about," says our guest, Punit Singh Soni, Founder and CEO of Suki, a startup that uses AI-powered, voice-enabled digital physician assistants to shorten the time physicians spend documenting. In this episode, Tom Robinson, a Partner in Oliver Wyman’s Health and Life Sciences practice, chats with Punit about the future of AI and medical scribes. They talk about how Suki aims to ultimately strengthen greater physician-patient rapport. They also discuss how to better automatically translate clinical documents into accurately summarized conversations, the shortfalls many medical scribing companies face in terms of how their business models are set up, and why healthcare is truly ripe for disruption in the AI space. For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

Steering an academic medical center through a global health crisis demands remarkable humility, a relentless commitment to partnership, and true collaboration. However, what it perhaps doesn’t demand is a one-size-fits-all, traditional healthcare background. On that note, when Alan Kaplan, MD, first began his role as Chief Executive Officer at UW Health in Wisconsin five years ago, this was his first foray into academic healthcare – his prior academic experience limited to his experience as a student attending school. Alan, who’d been a senior healthcare executive for 25 years, learned he was actually the only candidate for the job without an academic background and was chosen for his know-how as a physician leader who understood how to run a business. To share his journey, Alan’s here on our podcast in a conversation hosted by Oliver Wyman partner, Deirdre Baggot, PhD, RN, to discuss physician leadership, provider-sponsored health plans, the importance of having a living strategic plan, what defines an effective partnership strategy, and why diversity of perspective and background among C-suite healthcare leaders serves as a competitive advantage. For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

Telehealth innovation is booming as demand for virtual services skyrockets amidst a pandemic. What will happen next, and what kinds of digital health innovations may be around the corner? In this episode of the Oliver Wyman Health Podcast, Sean Duffy, Co-Founder and CEO of the digital care company Omada Health and a member of the Oliver Wyman Health Innovation Center Leaders Alliance, joins Dan Rubenstein, Co-Founder and CEO of the musculoskeletal care company Physera, and Aditya Lingampally, Principal in Oliver Wyman's Health and Life Sciences practice, to discuss how and why Omada acquired Physera in the midst of a pandemic and how they envision their new collaboration unfolding in time. They also discuss the future of remote care and digital health services, predict the state of the future industry, and share why just providing a physician with Zoom capabilities is merely the beginning of transformations to come. For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

Healthcare has seen pockets of innovation and has also seen those who've bluntly pushed the envelope trying to drive big change. But even demonstrative change has been challenging and slow thus far. Then, came COVID-19. To what extent is COVID-19 a catalyst for sustained employer change? And what should stakeholders be focused on next? In this episode of the Oliver Wyman Health Podcast, Ellen Kelsay, President and Chief Executive Officer of Business Group on Health, chats with Ashley Smith, Partner in Oliver Wyman's Health & Life Sciences practice, about COVID-19's emerging silver linings for employers, what future industry scenarios may emerge over the next decade, and what the large sector employers she works with are now keeping watchful eyes on. For more information about Oliver Wyman Health, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our full podcast guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

Before COVID-19, healthcare delivery was primarily focused on a string of disconnected patient visits, with long gaps of time in between each one. Telehealth's boom in recent months is now enabling more people to use their own medical data to advocate for their health and wellness long-term. Tom Robinson, Partner in Oliver Wyman's Health & Life Sciences practice, chats with Keith Fernandez, MD, Chief Clinical Officer of Privia Health, a national physician organization whose online patient cohort represents all age groups, including seniors who quickly embraced Privia’s virtual visit platform during the initial months of the pandemic. On this episode, we also talk about: - Oliver Wyman's Pandemic Navigator, located here: https://www.oliverwyman.com/our-expertise/insights/2020/apr/covid-19-pandemic-navigator.html - Oliver Wyman's Consumer Survey of US Healthcare, located here: https://www.oliverwyman.com/our-expertise/insights/2018/oct/2018-consumer-survey.html - A recent webinar with Oliver Wyman and Livongo (featuring a live sketch artist), which you can watch here: https://health.oliverwyman.com/2020/06/beyond-telehealth.html For more information about Oliver Wyman Health, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our full podcast guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

Many people are yearning to get back to “normal.” But the post-COVID-19 economy will bear little resemblance to what the world looked like not long ago. COVID-19 is an opportunity for businesses to rethink both old assumptions and new operations. In this episode of the Oliver Wyman Health Podcast, Terry Stone, Managing Partner in Oliver Wyman's Health & Life Sciences practice, and Helen Leis, Partner in Oliver Wyman's Health & Life Sciences practice, discuss a recent report they co-authored called "The Long Haul: Getting Back to Work in a Changed Economy." Read our "Getting Back to Work" report here: https://www.mmc.com/insights/publications/2020/apr/the-long-haul--getting-back-to-work-in-a-changed-economy.html For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

“The Army is very diverse. But we are all the same when we are wearing our uniforms with the American flag patch on our shoulder sleeves.” In this exclusive extended version of the Oliver Wyman Health Podcast, we sit down with Gen. Nadja West, 44th US Army Surgeon General, former Commanding General of the US Army Medical Command, Joint Staff Surgeon during the 2014 Ebola crisis, and a Tenet Health board member. Nadja chats with Sam Glick, Partner in Oliver Wyman’s Health & Life Sciences practice, about navigating teams through peril and uncertainty. For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

Mall parking lots are being transformed into COVID-19 drive-thru testing facilities. Companies that once made perfume are now switching gears to make hand sanitizer. Manufacturing plants that once produced dresses are now producing face masks. And this is just the beginning. Join two CMOs for a virtual fireside chat about consumer demand, technological disruption, brand expression amidst a crisis, and more. Heather Stern, Senior Partner and Chief Marketing Officer at Lippincott, joins Partha Bose, Partner and Chief Marketing Officer at Oliver Wyman, to discuss how brands are evolving amidst a state of crisis. Together, they chat about what new forms of consumer demand may emerge in time, the redefinition of "seamless” experiences, the recent rise of employer trust, and the future of brand expression. For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

COVID-19 is a time for leaders to turn panic into productivity. As organizations continue to navigate through unprecedented times, decision-makers must especially sharpen their psychological and emotional skills amidst a unique era of "business as (un)usual." In this episode of the Oliver Wyman Health Podcast, Gordon Rudow, Partner in Oliver Wyman's Health & Life Sciences and Organizational Effectiveness practices, discusses three ways leaders can transform anxiety into empathy with host Sam Glick, Partner in Oliver Wyman's Health & Life Sciences practice. This podcast conversation was inspired by Gordon's Oliver Wyman article, "The Psychology of Leading in Uncertain Times" -- https://www.oliverwyman.com/our-expertise/insights/2020/mar/the-psychology-of-leading-in-uncertain-times.html For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

"Healthcare records will sell for between 5 and 20 times the price of a credit card record on the dark web. ... You're more interesting than you think." In this episode of the Oliver Wyman Health Podcast, Paul joins Charlie Hoban, Partner in Oliver Wyman's Health & Life Sciences practice, to discuss cybersecurity best practices for healthcare leaders operating in a never before seen pandemic mode. Below, hear our 18-minute conversation on the current state of the cybersecurity landscape, how to promote cyber mindfulness in the workforce, why this pandemic represents a prime opportunity for rogue actors, and more. For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

Navvis, a St. Louis-based population health company, and SSM Health, a nearly $8 billion health system in the Midwest, announced a holistic, data-driven, and consumer-focused partnership last year to design and operate a new value-based care delivery model. In this episode of the Oliver Wyman Health Podcast, Bryce Bach, Principal in Oliver Wyman's Health & Life Sciences Practice, sat down with Mike Farris, Navvis' Chairman and Chief Executive Officer, and Carter Dredge, SSM Health's Chief Transformation Officer, at the Oliver Wyman Health Innovation Summit in Chicago to learn more about their challenges and lessons so far. Check out part 1 here: https://health.oliverwyman.com/2019/11/podcast--navvis-and-ssm-health-s-partnership-.html More From This Episode: -- [Carter] "It's a misnomer for health systems to say, 'I'm just going to wait until 60 percent of my business is in risk until I change.' The reality is, if you're any system of any material size, no one is just going to give you that much risk right out of the gate. You've got to figure out how to identify problems for specific populations and fix them." -- [Mike] "You've got to do your diligence upfront. You've got to frame the risk. If you don't move, you've got to have a path ahead where you know where the pockets of value are that you're going to go after and can create a funding pool for re-investment. So innovation becomes self-sustaining." -- [Carter] "There is a latent opportunity in the front line when it comes to our experts. They know how to do a lot of our work way better than we do. We just need to give them a forum so they can see how [our vision] translates to patients. And if we can do that, look out. I literally see a day when we will be chasing to catch up with our front line." For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

2020 marks the hundredth anniversary of women being able to vote in the United States. In this episode of the Oliver Wyman Health Podcast, recorded in honor in International Women's Day, we're talking about gender parity in leadership and our latest inclusion & diversity (I&D) research, "Women as the Heartbeat of Healthcare." Report co-author Terry Stone, Managing Partner in Oliver Wyman's Health & Life Sciences practice and global I&D Chair, chats with Jill Tietjen, President of the HERSTORY Alliance, about why diversity of thought drives innovation. Learn more about Jill's perspective about women in healthcare leadership here: "The Biggest Medical Breakthroughs Came From Women You've Probably Never Heard of" https://health.oliverwyman.com/2019/09/video---american-herstory--exclusive-release.html Download Oliver Wyman + HLTH's "Women as the Heartbeat of Healthcare" report: https://www.oliverwyman.com/our-expertise/insights/2019/oct/women-as-the-heartbeat-of-healthcare.html Download Oliver Wyman's "Women in Healthcare Leadership" report: https://www.oliverwyman.com/our-expertise/insights/2019/jan/women-in-healthcare-leadership.html For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.

How can we improve eye tracking for a more accurate assessment of someone's neurocognitive function? What is someone's likelihood of developing dementia? What's the best treatment for patients with substance abuse disorder or depression that effectively engages them in treating their conditions? The relatively new field of digital treatments and diagnostics offers valuable answers to critical medical questions such as these. It's a space where the healthcare industry is currently on the leading edge of change, moving from what was once mere theory and conjecture to rapid change and adoption as these types of technologies become more readily available. In this episode, three healthcare leaders — David Benshoof Klein, Executive Chairman, President, and Chief Executive Officer at Click Therapeutics, Laura Yecies, former Chief Executive Officer at SyncThink, and Trip Hofer, Chief Executive Officer at AbleTo — explore with host Fritz Heese, a Health & Life Sciences Partner at Oliver Wyman, at the 2019 Oliver Wyman Health Innovation Summit in Chicago why digital therapeutics are on the cusp of becoming mainstream and what specific problems digital treatments may solve within the next five years. For more information, follow us on Twitter @OWHealthEditor, read our online healthcare publication at health.oliverwyman.com, and see our guest roster: oliverwyman.com/oliverwymanhealthpodcast. Questions or comments? Email Oliver Wyman Health's Editor, jacqueline.dichiara@oliverwyman.com.