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Inside Intercom show

Inside Intercom

Summary: On Inside Intercom you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

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Podcasts:

 CX pioneer Jeanne Bliss on building customer-centric businesses | File Type: audio/mpeg | Duration: 00:24:07

Jeanne Bliss of Customer Bliss chats to Intercom's Dee Reddy

  Built for you E03: Behind conversation topics and custom reports | File Type: audio/mpeg | Duration: 00:25:37

The third instalment in our Built For You series.

 Later’s Farhan Virji on adapting B2C support strategies for B2B teams | File Type: audio/mpeg | Duration: 00:41:21

Dee Reddy chats to Farhan Virji, VP of Customer Happiness at Later.

 Black Women’s Business Collective founder Zanade Mann on advocating for your peers | File Type: audio/mpeg | Duration: 00:49:42

Dee Reddy chats to the Black Women’s Business Collective founder Zanade Mann.

 CX expert Annette Franz on putting the 'customer' in 'customer experience' | File Type: audio/mpeg | Duration: 00:29:01

CX expert Annette Franz chats to Intercom's Bobby Stapleton

 Inter-Women Presents: Karen and Leandra on leadership | File Type: audio/mpeg | Duration: 00:29:46

Intercom CEO Karen Peacock and CRO Leandra Fishman discuss leadership.

 Intercom on Product 13: Defining sustainable innovation | File Type: audio/mpeg | Duration: 00:40:08

In the first Intercom on Product of 2021, Des Traynor and Paul Adams get to grips with innovation. How to make it accessible, sustainable and scaleable?

 Norman Crowley on uncovering the business opportunities in tackling climate change | File Type: audio/mpeg | Duration: 00:35:40

Norman Crowley chats to Intercom's Dee Reddy

 Code for America’s Amanda Renteria on defining the citizen experience | File Type: audio/mpeg | Duration: 00:42:45

Intercom's Sarah Tran chats to Code for America CEO Amanda Renteria.

 Conversations on Support | File Type: audio/mpeg | Duration: 00:34:32

A compilation featuring a few of our favourite conversations with support leaders.

 Productboard founder and CEO Hubert Palan on mastering product strategy | File Type: audio/mpeg | Duration: 00:40:17

Hubert Palan of Productboard chats to Intercom's Rati Zvirawa

 Holiday Rewind: Tech philosopher Alex Wolf on designing harmonious technology | File Type: audio/mpeg | Duration: 00:28:59

We're revisiting some of our best podcast from across last year. Today, let's look back at our conversation with tech philosopher/digital anthropologist Alex Wolf.

 Holiday Rewind: Understanding the Conversational Support Funnel | File Type: audio/mpeg | Duration: 00:25:59

We're revisiting some of our favourite episodes from across the year. In this episode we heard all about the Conversational Support Funnel.

 Holiday Rewind: Inside Intercom on Allyship | File Type: audio/mpeg | Duration: 00:44:15

A look back at one of our most thought provoking episodes.

 Intercom’s 2020 people pivot | File Type: audio/mpeg | Duration: 00:46:46

Dee Reddy chats to Intercom's operations, recruiting and people development teams about the challenges they faced in 2020.

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