Thank You For Calling!

After Thank You for Calling! #12, Moisés and Tiffany Arment talk about the world of theatre (for longer than the episode they were really recording), covering The Little Mermaid on heelies to an all-female Glengarry Glen Ross.

Tiffany Arment joins Moisés to talk about wedding photography. Whether suffering the basement of a church or guests determined to make it look like prom in 1982, make sure at all times to ignore Uncle Morty.

An all-star panel of Apple techs (Peter Cohen, Stephen Hackett, Joe Saponare, Sam Valencia) discuss dealing with customers who have broken iThings.

Christina Warren and Casey Liss return to discuss video game retail and all it entailed: sexual harassment, death threats, Pokémon cards, babysitting kids, "quick change", and the loss of camaraderie and caring over the last 15 years. Part 2 of 2

Christina Warren and Casey Liss join Moisés to relive their mutual past in video game retail. Back in the days of VMUs, GD-ROMs, Product Protection Plans, and pre-internet consoles, it was the Wild West. Part 1 of 2

Aaron Meyers from Comics Therapy discusses productive, positive lessons to learn from the Comics For Kids controversy about how (and how not to) run a non-profit. Part 2 of 2

Following an online firestorm (see Bleeding Cool and The Outhousers) surrounding Mississippi-based Non-Profit Organization Comics 4 Kids, Moisés speaks with founder Michael Whitehead about its origins, his choices, and digging oneself into a deeper hole. Part 1 of 2

Moisés found out a month ago that he needed to buy a house because his lease wasn't being renewed. His Realtor, Eric Johnston, talks about his career in real state over the last 12 years in markets that went from boom to bust and back again. What makes the biggest difference in real estate and sales

Our MacWorld Expo Special delves into the origins of an online backup service's customer service & support infrastructure, from passing around a GMail account to helping people feel less powerless and/or vulnerable. Excuse the echo. Press rooms are great but often awful for acoustics.

A candid, behind-the-scenes look at ComiXology's customer support story, from the early days to being the top-grossing non-game app on iOS.

Airlines: we've heard the horror stories, now we dig deeper into how to get the results we want at the gate, on the phone, and in the air. (Part 2 of 2)

Airlines: we hate them, and it feels like they hate us. Is our only choice to "ride in the fucking toilet"? A former airline employee joins us to help peel back the curtain at Gate 21. (Part 1 of 2)

Brent Simmons talks about his unexpected $1850 bill from Network Solutions, the process of divorcing his domains from a longtime home, and supporting customers as an indie developer.

A short preview of things to come in this brand-new show about customer service.