SAGE Podcast

Although few hospitality organizations are listed in the annual survey of Fortune magazine's one hundred best companies to work for, an analysis of companies with similar operating challenges provides clear direction for hospitality and service companies' human resource practices. The authors discuss the study which examined twenty-one companies, including one food-service firm (Starbucks) and three hotel chains (Four Seasons, Kimpton, and Marriott).

This podcast features interviews with Dr. Jeff Simpson about attachment theory and research and Dr. Gurit Birnbaum about the interplay between sex and attachment!

In November 2009 Human Relations Journal published a special issue on the Context of Leadership (http://hum.sagepub.com/content/vol62/issue11). At the invitation of SAGE, Gail Fairhurst, HUM associate editor, leads an insightful discussion along with the guest editors of this special issue, John Antonakis (University of Lausanne) and Bob Liden (University of Illinois at Chicago). The special issue discusses how despite Lewin's identification of the importance of context in behavioral research over 70 years ago, leadership psychology tended to ignore the context. Only in the past 10 years has context been more routinely included in psychological leadership research.We provide examples of leadership research that has explored the context, introduce the special issue articles, and provide suggestions for future research on the context of leadership.

Dr. Kim and Dr. Kotz discuss Dr. Kotz's paper which presents a case that the financial and economic crisis that began in the United States in 2008 indicates the start of a systemic crisis of neoliberal capitalism. The same institutional features of neoliberal capitalism that promoted a series of long economic expansions over several decades also created long-run trends that have led to a systemic crisis. Major economic restructuring is likely to follow.

The first installment of Relationship Matters contains interviews with Dr.Jeff Hall of University of Kansas on deception in online dating and Dr. Leanne Knobloch of University of Illinois on the link between relationships and depression.

Catherine MacKinnon, Kathleen Mahoney, William Hudnut, Max Waltman and Amy Mazur discuss legal challenges to pornography in PRQ Volume 63, Issue 1. Part 3 of 3.

Catherine MacKinnon, Kathleen Mahoney, William Hudnut, Max Waltman and Amy Mazur discuss legal challenges to pornography in PRQ Volume 63, Issue 1. Part 2 of 3.

Catherine MacKinnon, Kathleen Mahoney, William Hudnut, Max Waltman and Amy Mazur discuss legal challenges to pornography in PRQ Volume 63, Issue 1. Part 1 of 3.

Organizations are currently facing the retirement of many older workers and the challenge of recruiting and retaining young talent. However, few studies have empirically substantiated generational differences in work values. This study examines the work values of a nationally representative sample of U.S. high school seniors in 1976, 1991, and 2006 (N = 16,507) representing Baby Boomers, Generation X (GenX), and Generation Me (GenMe, also known as GenY, or Millennials). With data collected across time, these analyses isolate generational differences from age differences, unlike one-time studies, which cannot separate the two. Leisure values increased steadily over the generations (d comparing Boomers and GenMe = .57), and work centrality declined. Extrinsic values (e.g., status, money) peaked with GenX but were still higher among GenMe than among Boomers (d = .26). Contrary to popular press reports, GenMe does not favor altruistic work values (e.g., helping, societal worth) more than previous generations. Social values (e.g., making friends) and intrinsic values (e.g., an interesting, results-oriented job) were rated lower by GenMe than by Boomers. These findings have practical implications for the recruitment and management of the emerging workforce.

How can companies measure the value of service and the return on investment from service?

This review (1) organizes current thinking on loyalty program management and (2) outlines an agenda for future research.

How can companies measure the value of service? What factors can enhance service value? Six topic areas are highlighted as being worthy of further research. 1. Measuring the value and return on investment from service 2. Creating and enhancing tools for capturing the value in use for services and communicating value to customers and throughout the firm 3. Integrating service value and the costs of service delivery into joint optimization models 4. Creating and enhancing service standards and metrics that link to financial outcomes of the firm 5. Managing the sales and service channel portfolio to maximize value 6. Integrating the role of customers, employees, and technology for value optimization (e.g., the use of self-servicetechnologies)

Given the growth and increased complexity in services coupled with a growing but fragmented service research community, with inputs from over 300 sources, the Center for Services Leadership (CSL) undertook a 15 month effort to identify a set of global, interdisciplinary, and business-relevant research priorities on the science of service. The overarching goal of this effort is to help guide decisions and investments of academe, business, and government and spur research to advance the field of service globally.

CCJ May 2010: Agnew's general strain theory (GST) has received significant empirical attention, but important issues remain unresolved. This study addresses three such issues. First, we examine the effects of bullying-a source of strain that may be consequential, but that has been neglected in GST research to date. Second, drawing from recent research on deliberate self-harm among adolescents, we examine the effects of bullying not just on externalizing deviance (aggressive acts committed against others and their property), but also, on internalizing deviance directed against the self. Third, we examine these relationships separately for males and females to assess sex differences in responses to strain. These three issues are examined with self-report data collected from a sample of middle and high school students in a southeastern state. The analysis reveals that bullying is consequential for both externalizing and internalizing forms of deviance and that these relationships are in some instances moderated by sex.

Claire Renzetti, editor of VAW, sits down with Jamie Calahan and Tristan Anne Borer to discuss their articles n violence against women in militarized contexts, in Volume 15, Issue 10.