Listen to Lucy

The wrong questions are asked at the wrong time to people who generally are in no frame of mind to answer them properly

‘A client a day’ makes no sense at all, especially in a business where people often work with the same client for months on end, says Lucy Kellaway

This is the single most sensible word I’ve seen on the flabby subject of leadership in at least a decade, says Lucy Kellaway

Latin gives oomph, partly because it lends an air of learning but also because most people have to look it up, says Lucy Kellaway

The only essential things to remember are one’s computer login, pin number and the names of a few workmates, says Lucy Kellaway

I can think of three possible explanations why in mainstream corporate life in the UK and the US, the ugly mug rules, says Lucy Kellaway

The most depressing day of the year is upon us. But Lucy Kellaway says she has found a better way to keep up morale than the motivational gurus

Cold air has been blowing out of the Arctic, and hot air has been blowing out of the mouths of business forecasters, says Lucy Kellaway

Even in bad times, some can still push the envelope and go the extra mile when it comes to talking bull, says Lucy Kellaway

There is no shortage of bad business books, but Lucy Kellaway feels that giving them as ironic presents to bankers would be irresponsible

I come across a lot of angry people in the course of my work, writes Lucy Kellaway. They take exception to anodyne things written by me.

A bright tie, red socks, a flash of crimson in the lining of a suit – these attempts to stand out in the office smack of desperation, says Lucy Kellaway

What Lucy and J-Lo have in common; and how to avoid boring your audience when speaking in public

Staff are responding to overload by not digesting anything. No one reads e-mails any more – except from the boss, writes Lucy Kellaway

The bear market in bull may be over but the bear market in courage is not. Fear and paranoia are even more a part of corporate life, argues Lucy Kellaway