Fit For the Future

Examine every step of your customer journey to assess how you can use AI to enhance the customer experience. But there's a right and wrong way to do it - so be sure you combine human intelligence with the power of AI.Download the worksheet:https://swiy.co/go-ai-for-cx Hosted on Acast. See acast.com/privacy for more information.

To thrive in an ever-changing world, be a possibility thinker. This isn't just about being optimistic; it's about actively looking for positives, possibilities, and potential in every situation BEFORE walking that back and considering problems, risks, and challenges. Ask "What could possibly go right?" first!Download the worksheet:https://swiy.co/go-possibility-thinking Hosted on Acast. See acast.com/privacy for more information.

In today's fast-changing world, it's tempting to try playing it safe and aim too low, because big goals and plans can get derailed quickly. But that's a trap! ROI has two parts - return and investment. Start by focusing on the return - the impact and benefits of taking bold steps - and you can dream bigger, achieve more, and turn challenges into springboards for growth and innovation.Download the worksheet:https://swiy.co/go-why-before-how Hosted on Acast. See acast.com/privacy for more information.

AI is getting better and better, but it's still a long way from being perfect. So when you're creating your AI policy or framework, how do you protect your team from imperfect AI? Instead of aiming for relying on AI alone, strike the right balance between trusting the quality of AI and applying human intelligence to it.Register for the virtual masterclass:https://swiy.co/go-ai-empowerment Hosted on Acast. See acast.com/privacy for more information.

When you're crafting your AI policy, go beyond your internal needs and consider your customers as well. Many customers care about how you're using AI to deliver their products and services - especially if you're capturing data about them and tailoring their experience based on that data. Respect their expectations and values, and make sure you're clear about how AI shapes their experiences.Register for the virtual masterclass:https://swiy.co/go-ai-for-your-customers Hosted on Acast. See acast.com/privacy for more information.

If you're a leader, you might be planning your AI policy, framework, or guidelines. How can you balance innovation with responsibility, so your team can leverage AI effectively and safely?Register for the virtual masterclass:https://swiy.co/go-harnessing-ai Hosted on Acast. See acast.com/privacy for more information.

When setting goals for AI, innovation, and change projects, traditional metrics often fall short in capturing progress. What truly matters, especially early in the process, is the journey rather than just the destination.Download the worksheet:https://swiy.co/go-the-innovation-metric Hosted on Acast. See acast.com/privacy for more information.

This is the year when many organisations will be using AI in a big way. But with any change, innovation, or new technology, it's about people first. So if you're planning any AI projects this year, make sure you bring your people along on the journey.Download the worksheet:https://swiy.co/go-put-people-first Hosted on Acast. See acast.com/privacy for more information.

You don't always need to take disruptive action to create significant change. Sometimes, a small strategic change - or pivot - helps you adapt and flourish. Assess and amplify the effect of making a small change, and you could potentially transforming them into key drivers of growth and relevance in a rapidly changing world.Download the worksheet:https://swiy.co/go-small-changes-big-wins Hosted on Acast. See acast.com/privacy for more information.

As we step into 2024, AI will continue to play an important role in our lives. As a leader, use these three key questions to build your strategy for integrating AI into your role, your team, and your organisation in the year ahead.Register for the virtual masterclass:https://swiy.co/go-leading-with-ai-2024 Hosted on Acast. See acast.com/privacy for more information.

We know 2023 has been yet another year of massive change, and there's more change ahead. Looking forward, 2024 presents an opportunity to think and act differently in the face of change, uncertainty, and disruption - so you have more clarity and confidence and make better decisions in your personal and professional life.Watch the video:https://swiy.co/go-thinking-ahead-2024 Hosted on Acast. See acast.com/privacy for more information.

There are many examples of AI being used badly - even unintentionally. As a leader, you're responsible for the use of AI in your team, and may even be responsible for the consequences if it's not used well. Get this right as you lead your team on the AI journey in 2024 and beyond.Download the worksheet:https://swiy.co/go-digital-disasters Hosted on Acast. See acast.com/privacy for more information.

In the fast-changing world of AI, you need 'champions' in your team to take the lead in bringing AI into your work. Sometimes these AI champions are easy to find - if you know where to look.Download the worksheet:https://swiy.co/go-spotting-ai-champions Hosted on Acast. See acast.com/privacy for more information.

In today's fast-changing world, what was once your edge could now be your downfall, with even big brands at risk from scrappy newcomers - think Uber's shake-up of the taxi world or AI startups catching out tech giants. Are YOU at risk of disruption?Download the worksheet:https://swiy.co/go-building-castles-on-sand Hosted on Acast. See acast.com/privacy for more information.

As a leader, you might be responsible for bringing AI into your team, but it's not easy to find the time to do it well. The secret is that you DON'T do it yourself - instead, identify internal AI champions to lead your team into an AI-enabled future.Download the worksheet:https://swiy.co/go-ai-champions Hosted on Acast. See acast.com/privacy for more information.