Summary: A brand paradox: If organizations want reputations without tarnish, they need to acknowledge their mistakes, says William J. McEwen in this podcast of his GMJ article You Messed Up -- Admit It.
Summary: A brand paradox: If organizations want reputations without tarnish, they need to acknowledge their mistakes, says William J. McEwen in this podcast of his GMJ article You Messed Up -- Admit It.