Summary: Writing has always been a key mode of business communication but email has made the written world more prominent and important than it’s been since at least the dawn of the telephone. At the same time, we are producing and receiving more written communication, writing skills are in decline. The results are reduced productivity and lost opportunities for business. In this episode Ian discusses business writing with Sandra Folk, program coordinator and professor of Education at the University of Toronto and the Principal of Sandra Folk Educational Consultant.
