Summary: In this episode of the Ideation Podcast, we interviewed Mark Sanborn, President of Sanborn & Associates, Inc., an idea lab for leadership development. He has also written or co-authored 8 books on leadership, change, teamwork and customer service including "The Fred Factor" which was on the NY Times, Business Week, and Wall Street Journal Bestsellers List, "You Don’t Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference", "The Encore Effect: How to Achieve Remarkable Performance in Anything You Do", and most recently, "Up, Down, or Sideways: How to Succeed When Times are Good, Bard or in Between". During this interview, Mark shared his insights into topics including how to make extraordinary customer service experiences, reinventing life & business, common traits of remarkable leaders, developing a team of leaders vs. creating a team of followers, leading through change, and effective communication skills. Please take a moment to listen to the interview below. (Click here to listen to our previous episodes on iTunes.) Also, many thanks to CaseCrown for making this podcast possible through their sponsorship!
