Summary: Marilyn Suttle, Founder and CEO of Suttle Enterprises, LLC, bestselling author of "Who's Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan" a featured expert in the Ladies Home Journal, Women's Word, Inc. Magazine, LA Times, Chicago Tribune, Time Business, ABC, FOX and so many more. How to make your biggest problem customers into your biggest revenue generating fans? How do you handle an abrasive customer who is pushing all your buttons? What helps stressed-out customers relax and develop trust in your company? What is the best possible way to communicate with customers during a crisis to Calm the Storm? According to new survey in Retail Week, the recession has caused the rise of a "hypersensitive consumer." Shoppers' expectations have risen and poor customer service would result in nearly three quarters of shoppers leaving a store without making a purchase. So what can companies do to reach these new demanding customers? How can they turn even the toughest customers into loyal patrons? Best Selling Author of Chicken Soup for the Soul - Jack Canfield, writes: "After reading Who's Your Gladys?, you will be able to immediately apply what you learn and measure your success so your business can thrive in any economy. If you buy just one book on customer service this year, make it this one. It will change the way you think about customers." Marilyns clients include Fortune 500 companies, National Non-Profits, Colleges & Universities. Visit http://www.whosyourgladys.com
