Summary: Karen Martin author of: The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments And her newest book: Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes Karen shows us how Continuous Improvement isn't haphazard but rather all begins with achieving clarity in our organizations. Clarity around: Telling and seeking the truth: by being honest and not being tempted to use “soft” language that may run the risk of introducing imprecision and ambiguity into the situation and by staying away from “Fuzzy Words”, phases I think, Maybe, and I've heard can be symptoms of fuzzy thinking. Clarity around: Performance and key performance metrics and the necessary tools used in organizations that seek to become outstanding. Clarity around: Measuring quality and work effort in terms of process time, speed in terms of lead time and quality in terms of percent complete and accurate. Clarity around: Visual management that provides baselines and other visual essentials for process management around where we are headed as an organization. And Clarity around Vision Clear, Specific, Differentiation and Inspiring. Clear vision galvanizes our workforce toward achieving our goals in the Outstanding Organization and our markets respectively. Join me as we listen in with Karen.
