Summary: Have you ever felt ambushed during a business meeting? Or have you either clammed up or lashed out at a boss when unexpected criticisms come your way during a performance review? If so, chances are you were in a "Crucial Conversation." And you blew it. Kerry Patterson, a New York Times bestselling writer and co-author of "Crucial Conversations: Tools for Talking When Stakes are High," says crucial conversations happen on a near daily basis both at work and at home. The trick, as Patterson tells Aaron and Wendy on this week's episode of Salary Talk, is to recognize them when they happen and act accordingly.
