Summary: Guest: B. Lee Jones Title: Chief Information Officer, Stratex Networks Guest: Carmi Levy Title: Senior Research Analyst, Info-Tech Research Group IT chargebacks promise better control of IT spending by making users more conscious about their IT resource requests, since it means they will end up paying for those resources. But what works in theory has turned out to be a nightmare in practice. Given that the idea has real merit, how can chargebacks be best implemented to get a real handle on IT costs?
