Summary: Guest: Ken Hamilton Title: Founder/Past Chair itSMF USA; Director, HP Education Guest: Russ Daniels Title: VP and Chief Technology Officer, HP Enterprise Services Hewlett-Packard As organizations start implementing ITSM and/or SOA, the interdependence between the two should become obvious. Are organizations recognizing this connection? How can this inherent relationship be leveraged to plan and execute a common implementation and achieve higher level of efficiency, better quality of service, and reduced cost?
