Summary: Guest: John Rowell Title: CTO, Opsource Guest: Joe Burton Title: CTO, CISCO-Unified Communications Guest: Ben Pring Title: Research Vice President, Gartner IT Services and Sourcing Group SaaS promises big relief while causing new headaches such as: Identity Management challenges, difficulties in moving quickly and seamlessly from one SaaS offering to another, and greater difficulty in isolating issues within the brave new world of mashups.
