Summary: Guest: Mark Katz Title: VP Global IT and Chief Information Officer, Esselte Corp Guest: Dr. Janis L. Gogan Title: Professor, Information & Process Management, Bentley College, Waltham, MA When it comes to hot new technologies that are still immature or just challengingly complex, how can an internal IT department develop the necessary criteria to avoid being taken for a ride by a vendor? How does IT Leadership keep a healthy skepticism about what a vendor is doing, when they themselves may have only a tenuous grip on the technology?
