Summary: Guest: Katherine Klein Title: Edward H. Bowman Professor of Management, Wharton Guest: Michael B. Koval Title: Senior Vice President and Chief Information Officer, Long and Foster A leader is able to lead because he is trusted by his team. They know him and what to expect. On the other hand, the business environment can change rapidly and unexpectedly, and a CIO must be ready to respond accordingly. Unfortunately that generally means bringing change into the organization, and change brings with it, uncertainty. Oops! There goes the hard won trust of the IT team, which can affect the CIO's leadership. How does a CIO solve this dilemma?
