Summary: An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns especially since these can lead to workplace violence. How do we work and protect ourselves from these disabling emotions and the hidden costs of workplace tension and hostility. Join me and my guest, author Anna Maravelas in discussing how to: * Handle the daily onslaught of frustration without losing momentum, mood or confidence. * Avoid the conflict and cynicism that drains profits, resources, and relationships. * Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. * Experience the physical and personal benefits of being "hard on the problem and soft on the people." * Replace bitterness about the past with shared responsibility for the future. * Create a blame-resistant, emotionally resilient workforce. Anna Maravelas is the author of How to Reduce WorkPlace Conflict and Stress.
