Summary: It's the oldest challenge in government and business: How to make things easier for customers. In the digital age, customer service has evolved into something more ambitious: customer experience (CX). CX asks, among other things, how you get the idea of better service or experience down to the individual employee. To get some ideas, Federal Drive Host Tom Temin spoke with Office of Personnel Management digital services expert Beth Martin. Learn more about your ad choices. Visit megaphone.fm/adchoices
