Summary: Ritesh Agarwal was an entrepreneurial teen in India who loved to travel. So he created a travel search engine. One obstacle to growth was the subpar customer service provided by the local hotels. So he tried something novel: he helped hotels improve. He modernized their lightbulbs. Rewarded staff when customers gave high reviews. Etc. It worked. Hotel owners loved the new, higher occupancy. When Ritesh created a franchise option for them, they signed up. Today you can see his company’s name – OYO – on hotels all over the world, which led OYO to a multi-billion dollar valuation. <p><a href="https://mixergy.com/interviews/oyo-with-ritesh-agarwal/"><img src="https://mixergy.com/interviews/oyo-with-ritesh-agarwal/?get-twitter-card=true&v=14&time=1690186781" class="alignnone size-full"></a></p><p>Ritesh Agarwal is the founder of <a href="https://www.oyorooms.com">OYO</a>, the multinational hospitality platform</p> <p>More interviews -> <a href="https://mixergy.com/moreint" target="_blank">https://mixergy.com/moreint</a><br> Rate this interview -> <a href="https://mixergy.com/rateint" target="_blank">https://mixergy.com/rateint</a></p>
