Summary: The Closers, written by Ben Gay III, is one of the most famous and powerful books on closing sales ever written. It is a comprehensive guide to the art and science of sales closing, covering everything from mindset and communication skills to tactics and techniques. In Chapter 2 of The Closers, (Showing How a Closer Thinks) Ben delves into the psychology of a closer and how they think. He explains that closers are not born, but made through experience, training, and a willingness to learn and improve. One of the key insights he provides is that closers think differently from ordinary salespeople. They understand that closing a sale is not just about making a transaction, but about building relationships and trust with their clients. They approach every interaction with a client as an opportunity to learn more about their needs, concerns, and motivations. Closers also have a clear understanding of the value of their product or service. They believe in what they are selling and are able to communicate that belief to their clients with conviction and enthusiasm. They are not afraid to ask for the sale, but they do so in a way that is respectful and non-threatening. Another key characteristic of a closer's mindset is their ability to handle rejection. They know that not every client will say yes, but they do not take it personally. Instead, they view rejection as an opportunity to learn and improve. They ask their clients for feedback and use that feedback to refine their approach and strategy. And closers are always looking for ways to improve their skills and knowledge. They read books, attend seminars, and seek out mentors to learn from. They know that the key to success in sales closing is constant learning and improvement. Connect with Denise Griffitts | Connect with Ben Gay III 530-409-0080
