Dealing with Difficult Customers? How Gig Workers Push Back




Knowledge at Wharton show

Summary: When faced with difficult customers, gig workers engage in different resistance tactics to gain back some control over their jobs, according to new research from Wharton’s Lindsey Cameron.<br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>