Summary: In this podcast I recorded with Mastercard Payment Gateway Services, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction.Many of the topics that came up in this podcast are covered in my past blog posts on Support Driven Development, or will be covered on an upcoming blog post.Some of the topics covered on this episode:* Intro To Support Driven Development - https://youngleaders.tech/intro-to-support-driven-development/* Automated Responses - https://youngleaders.tech/automated-responses/* Creating an impact analysis - https://youngleaders.tech/impact-analysis/* The Importance of a support UI - https://youngleaders.tech/support-user-interface/* Correlation IDs: The key to customer support - https://youngleaders.tech/correlation-ids/Referenced Reading and Speaker Links:Mastercard Payment Gateway Serviceshttps://www.mastercard.com/content/mastercardcom/gateway.htmlhttps://anchor.fm/mastercardgatewayunlocked/episodes/Optimizing-product-development-with-early-stage-intervention-e18b6mehttps://www.youtube.com/channel/UCWCYa1CHwpoH-aDCMmnTCxQhttps://www.linkedin.com/showcase/mpgs/https://twitter.com/Mastercard_PGSYoung Leaders in Tech - Other LinksWebsite: https://youngleaders.techInstagram: https://www.instagram.com/youngleadersintech/Twitter: https://twitter.com/Leaders_In_TechMeetup: https://www.meetup.com/Young-Leaders-in-Technology/Spotify: https://open.spotify.com/show/6i54ZgZ2lihwGxw9hrWSdN?si=X4hNxZU1SoSHgjeb5qHigAApple Podcast:Android Podcast:Linkedin: https://www.linkedin.com/company/young-leaders-in-tech/
