Summary: Today, I'm thrilled to have Shep Hyken on the show. Shep is the founder of Shepard Presentations and he is a customer service experience expert and keynote speaker. His agency works with companies to build relationships with their customers in order to increase repeat business.<br> <br> In this episode, we talk about how you can stop relying on Amazon for all of your sales and build a loyal customer base for your brand.
