Summary: Agencies all seem to be pursuing digital transformation. A way of improving service to the public and of how they operate internally. But how to you get there? A small team from the modernization community of interest at ACT-IAC has assembled a list of best practices for digital transformation. Joining me with more, from the industry side, Erika Flora, the CEO of Beyond 20, and from the government side, the General Services Administration's innovation and adoption lead Alison O'Mara. Learn more about your ad choices. Visit megaphone.fm/adchoices
