Biden seeks a higher standard for federal customer experience. How well is it already working?

Summary: President Joe Biden, in signing an executive order to raise the bar on federal customer experience, said last week that much of the work outlined in the EO “sounds like a simple thing,” but would nonetheless be consequential. As it turns out, several presidents have found this matter to be consequential, but far from simple. Learn more about your ad choices. Visit megaphone.fm/adchoices