Summary: A massive 73% of customers say they will abandon a business if it does not meet their expectations.<br><br>I've got two precious words for you that will help your business stay competitive, be profitable, and run smoothly:<br><br>Employee engagement.<br><br>That's right. A company culture based on empowerment will provide fantastic customer service and provide a company with high morale and, ultimately, the healthiest bottom line.<br><br>Customer expectations are continually rising, so it has become increasingly important for companies to invest in people who can provide world-class customer service experiences.<br><br>Join Jon Lenz and me as we explore what you need to know to build and maintain a culture of empowerment and how that will affect your company's bottom line.
