Summary: Listening and Hearing Set ground rules Stop mind reading Stop projecting One person and one thing at a time Use objective language Have a safe-word and de-escalation plan if you feel like you are getting defensive or being attacked
Summary: Listening and Hearing Set ground rules Stop mind reading Stop projecting One person and one thing at a time Use objective language Have a safe-word and de-escalation plan if you feel like you are getting defensive or being attacked