Summary: The pandemic hasn't been especially kind to federal agencies that deal primarily with paper. The National Archives and Records Administration houses millions of military and medical documents that veterans need, to apply for federal benefits. Most are still paper. Employees at the National Personnel Records Center are handling some records requests. But today the center has about 500,000 pending records requests and another 400-thousand records that need refiling. Scott Levins is the director of the NPRC in Saint Louis. In part one of his conversation with Federal News Network's Nicole Ogrysko, he explains how the backlog accumulated. Learn more about your ad choices. Visit megaphone.fm/adchoices
