How agencies can balance good customer experience with the need for lots of security

Summary: The more complex and in-demand online federal services become, the more difficult it is to offer both good customer experience and good security. A study commissioned by Transunion points up the need for agencies to up their game here. The Federal Drive got more now from Transunion's senior director of public sector identity, Stuart Levy. Learn more about your ad choices. Visit megaphone.fm/adchoices