Summary: The vast majority of the Social Security Administration workforce has been teleworking for nearly 14 months. SSA field and local offices are either closed to the public or by appointment only, with managers handling mass volumes of mail and requests for in-person services. But managers and members of Congress say the current model is unsustainable. And they say SSA has an opportunity to reimagine the way it delivers service whenever the pandemic ends. Learn more about your ad choices. Visit megaphone.fm/adchoices
