Summary: Every year since 2014, Susan Baier and I have built on the Agency Edge Research Series with new trends and insights affecting our clients, competitors, and our industry as a whole. However, we as agency owners have faced challenges in 2020 that are more relevant than anything Susan and I had planned initially. We went back to the drawing board and put together a survey that looks at the overall sentiment of agency owners, and how the recession/COVID have impacted agency-client relationships.
