Summary: The awesome Tricia Sinclair joins dona and Sarah in this episode where she talks about all things Omni-Channel and working with Dynamics 365 in the Power Platform and why this is awesome for customers AND customer service agents. Tricia also is a massive advocate of governance in Azure DevOps and an active community member where she leads notable initiatives including Power Platform Hackathons for #BlackMindsMatter and the leader of the Power Platform School. Learn more about Tricia on her LinkedIn profile here: https://www.linkedin.com/in/triciasinclair/ Check out the Power Platform School here: https://twitter.com/hashtag/powerplatformschool?src=hashtag_click
