Summary: Interviewee: Ratan N. Tata, Chairman, Tata Trusts, Interviewer: Raymond Bickson, Principal and CEO, Bickson Hospitality. The iconic Mr Ratan Tata, Chairman, Tata Trusts touched upon the importance of quality service and attention to detail in hospitality while also sharing anecdotes from his life and what continues to drive him at his session with Raymond Bickson, Principal and CEO, Bickson at HICSA 2019.
