Summary: The IRS told front line employees earlier this week they can choose whether to continue in-person service interactions or not. Chad Hooper is the president of the Professional Managers Association, which represents IRS managers and supervisors. He told Federal News Network's Nicole Ogrysko why the IRS guidance has confused some managers. Hear more on Federal Drive with Tom Temin. Learn more about your ad choices. Visit megaphone.fm/adchoices
