Summary: Nearly every company I know wants to have customer service excellence. You may look at brands like The Ritz-Carlton or Zappos to model what real customer service excellence is. The truth is it is not technology or even flawless processes. The secret to customer service excellence is putting employees first. My guest today is Matt Margolis, CEO of Stackify. His company was ranked #379 in the 2019 Inc 5000 list. We look at what customer service excellence is.
