Summary: <p>Thomas Kurian has been CEO of Google Cloud just one year, and in that time he has transformed the organization.</p><br><p>Thomas says Google started the year by focusing on changing to organization to be more customer-centric, and enabling the customer journey. He goes on to say if you’re talking to a financial institution, are there better solutions to do fraud detection, anti-money laundering? If you talk to logistics and manufacturing companies, how can I optimize the location of my fleet? How can I save money doing that better? How can I do scheduling better?</p><br><p>He says everybody wants to create that magic moment with a customer.</p><br><p>Thomas says there’s a scarcity of talent in AI and machine learning – at least people that do it well. He says Google’s approach has been to create a solution that helps people fundamentally improve the experience that their consumers have when they call the contact center – without having an army of people and expertise themselves. He says Google wants to enable organizations to be bold and brave – and don’t feel afraid of embracing technology.</p><br><p>Thomas says there are different kinds of partners that customers have needs for – not just distributors and resellers, but system integrators, solution partners, and managed services companies. And he says they’ve really been pleased with the growth in the partner community.</p><br><p>Thomas says Google has had customers tell us, “Hey, I've been told it'll take me 10 years to re-optimize my supply chain infrastructure – and what you guys delivered for me in four months is improving my inventory turns and my supply chain efficiency by 10 times.”</p><br><p>Finally, Thomas compares this to running a marathon. He says there’s a great runner called Eliud Kipchoge who ran a marathon in two hours – something that people never thought possible. He says you have to be patient, but you have to have a sense of urgency – and the people who work at Google do both.</p><br><hr><p style="color: grey; font-size: 0.75em;"> See <a style="color: grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for privacy and opt-out information.</p>
