Summary: This week I’m joined by Ben Haines who is the Chief Information Officer at Verizon Media. In this episode, I have a candid conversation with Ben where he outlines his perspective on the CIO role. Has it changed? Or not? We go deeper and he shares how doing a ‘tour’ leading the helpdesk gains business insights. Ben outlines how we, as CIOs, need to change our thinking for both the role and how we lead. Part of that change involves the role of failure and how the CIO engages with the board. Digging deeper, I ask Ben if I were to look at his schedule, what would it look like? And finally, we finish with a lightning round of his perspective on technology including cloud and AI.
