Summary: So, who wins the confidence prize here with your patient...The guy who shows up with the "I Love Beer" belt buckle accompanied with Burger King Whopper stains or the medic with the neatly pressed uniform, groomed hair and nails? This episode of the QMC EMS | Board & Collar we take a look at the importance of non-verbal communication and how it can work to your benefit in providing care and gaining the trust of your patient. Speaker's Note: Special thanks goes to Bob Holdsworth, President of The Holdsworth Group for today's podcast script. Bob is a well-respected veteran paramedic, entrepreneur and founder of The Holdsworth Group, an international consulting firm that has been providing marketing, strategic planning and executive coaching services to clients in the EMS, healthcare and government arenas since 1988. Thanks to Bob and feel free to contact him at: bob@holdsworth.com Presented by: G. HarvatWritten by: Bob Holdsworth of The Holdsworth Group
