Summary: When is the last time you witnessed something so random and delightful in a product that you had to tell someone about it? Think back to a time you shared that kind of excitement with your colleague over a software product. This week on Product Love, I talked to Niels Hoven about those moments. Previously, Niels did Product at ClassDojo, and was the VP of Product Development at Pocket Gems. Currently, he’s a product manager at Cloudflare. On this week’s episode, Niels shares his experiences as a product manager in the gaming industry, and why small delightful moments within the product are important customer experiences.
