Summary: Fans of the movie Her will remember “Samantha” as the AI who connected with a human because of her ability to express deep empathy. That’s what Michelle Zhou, cofounder and CEO of Juji, references when explaining what her company aims to do: create empathetic and responsible artificial intelligence agents. By focusing on human-machine symbiosis, Zhou has worked toward creating AI chatbots for different types of use cases, from personalized healthcare to conducting interviews. Show notes Conversation with Michelle Zhou (1:35) Juji builds empathetic and responsible AI chatbots (0:45) Humans feeling more comfortable with machines (3:48) Where did the name Juji come from? (4:55) Books by Cilfford Nass, a renowned Stanford researcher on human-computer interaction (8:02) Kim Scott speaking about ruinous empathy (15:29) Eye roll, please (21:51) Target the biggest market possible (21:54) We should be able to explain how we design and train AI systems (29:41) Listener question (26:48) From Ari via email: I’d like to hear All Turtles’ leadership team’s reaction to a quote in the Wired interview of Geoff Hinton: “[There’s a question of whether] regulators should insist that you can explain how your AI system works. I think that would be a complete disaster.” We want to hear from you Please send us your comments, suggested topics, and listener questions for future All Turtles Podcast episodes. Voicemail: +1 (310) 571-8448 Email: hello@all-turtles.com Twitter: @allturtlesco with hashtag #askAT For more from All Turtles, follow us on Twitter, and subscribe to our newsletter on our website.
