Summary: <p>15 Principles of Client Centered Care<br> Dr. Dawn-Elise Snipes, PhD<br> Executive Director: AllCEUs.com<br> Podcast Host: Counselor Toolbox and Happiness Isn’t Brain Surgery<br> Definition and Benefits<br> ~ Client Centered Care empowers the client to actively participate in his/her care and develop an understanding of the interaction between his/her environment and self.<br> ~ Improves treatment compliance<br> ~ Leads to more rapid and enduring improvements<br> ~ Starts with caring<br> Characterize caring<br> ~ Listening to and empathizing with clients’ points of views<br> ~ Recognizing clients as unique individuals<br> ~ Never allowing your values to interfere with clients’ right to receive care</p> <p>Client Centered Care<br> ~ An approach in which<br> ~ Clients are viewed as whole persons<br> ~ It is not merely about delivering services where the client is located<br> ~ It involves advocacy, empowerment, and respecting the client’s autonomy, voice, self-determination, and participation in decision-making.<br> Empowerment<br> ~ Empowerment is “the participation of individuals and communities in a social action process that targets both individual and community change outcomes.” A concept that is crucial is that community workers and professionals must “start where the people are”<br> ~ Initial and ongoing assessment of clients’ values, feelings, actions are integral to any community work.<br> Humanistic Approach<br> ~ Based on knowing the client and the client’s perspective through continuous dialogue.<br> ~ Views the client as a whole, and recognizes the interconnectedness and interrelationship between the client and the environment.<br> ~ Focuses on restoring health, harmony and enhanced quality of life.<br> Participatory Management<br> ~ Participatory Management is the extent to which managers involve staff in decisions regarding their work and aspects of the work environment,<br> ~ Characterized by<br> ~ the manager seeking staff input and feedback about the work environment<br> ~ involving staff in decision making about their own work<br> ~ providing recognition and support and taking action on the input<br> Reflective Practice<br> ~ An ongoing process that the counselor utilizes in order to examine his/her own nursing practice, evaluate strengths, and identify ways of continually improving practice to meet client needs.<br> ~ Questions useful in framing the reflective process include:<br> ~ “What have I learned?”<br> ~ “What has been most useful?”<br> ~ “ What else do I need?”<br> Respect<br> ~ Respect clients’ wishes, concerns, values, priorities, perspectives, and strengths.<br> Clients Are Experts for Their Own Lives<br> ~ Clients know themselves the best or they would not be in this situation.<br> ~ You should follow your client’s lead with respect to information giving, decision making, care in general and involvement of others.<br> ~ Clients define the goals that coordinate the practices of the health care team.<br> Identifying Concerns/Needs<br> ~ Initiate discussion or strategies (i.e. Focus groups and surveys) in order to understand the client’s perspective regarding his/her health and quality of life.<br> ~ Seek to clarify the hopes, wishes, preferences, strengths, needs, and concerns of the client, from his/her perspective.<br> ~ Seek to build the client’s capacity (ability to reach independence) based on the client’s goals.<br> ~</p> <p>~ Represent the client’s/community’s perspective of health, goals in life, as well as their concerns when making recommendations to others<br> ~ Follow the client’s lead when providing information or teaching what the client wants with respect to his/her health/illness situation<br> ~ Document the client’s/community’s perspective with regard to health and quality of life, goals, wishes, choices regarding information, and concerns</p> <p>Making Decisions<br> ~ Identify prio</p>
