Summary: In this episode of the 5 Leadership Questions podcast, Todd Adkins and Daniel Im are joined by Danny Franks, Connections Pastor at the <a href="http://www.summitrdu.com/" target="_blank" rel="noopener">Summit Church</a> in Raleigh-Durham, North Carolina. During their conversation, they discuss the following questions:<br> <br> * Why should churches care about their Guest Service team and the first impression they make?<br> * How do you communicate this vision to your people?<br> * What are some qualities you should look for in a guest service volunteer? (Job profile)<br> * How do should you go about recruiting for and building a guest services team?<br> * What are some practical tips to welcome first time guests?<br> <br> BEST QUOTES<br> “People were the mission for Jesus, so they should be our mission today as well.”<br> <br> “I’m surprised at how many churches communicate that they don’t care about their guests.”<br> <br> “Many churches do not have a plan for how they will reach their guests on a Sunday morning.”<br> <br> “Churches need to realize there is a difference between being friendly and being intentional.”<br> <br> “It is going to be hard for someone to connect with a sermon if they first have not connected to you or someone in your congregation.”<br> <br> “You need to have volunteers outside of your building because that is the first thing that your guests are going to see.”<br> <br> “Stage announcements for volunteers often create awareness, but don’t always create action.”<br> <br> “The best person to recruit or develop a volunteer for a ministry is someone already serving in that ministry.”<br> <br> “If we think through the experience before our guests have the experience, we've already won 90% of the battle.”<br> RECOMMENDED RESOURCES<br> <a href="https://www.lifeway.com/en/product/people-are-the-mission-P006181182">People are the Mission</a> by Danny Franks<br> <br> <a href="https://app.ministrygrid.com/#/training-pathway/e4012a24-09ba-4c5e-e071-d048e1fa5f8b">Guest Services Training on Ministry Grid</a>
