Summary: <br> <br> How often do we look at the actions, thoughts and feelings of learners over time to better understand what they experience while they are working, using a learning management system, taking a course or seeking support and help? In this episode, I interview Jim Kalbach, author of Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams. <br> <br> Jim entered the design world as an information architect and has worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. He is currently Head of Customer Success at MURAL. <br> <br> <a href="http://theelearningcoach.com/recs/mapping-experiences.html" target="_blank" rel="noopener"></a>WE DISCUSS:<br> <br> * What a user experience map is and what it can include<br> * How to categorize and diagram actions, thoughts and feelings<br> * How to identify a user's feelings during an experience<br> * How experience maps foster important conversations<br> * How Jim got interested in experience maps<br> * Aligning experiences to the organization<br> * Choosing the right map for the problem<br> * Using constraints to understand a problem: point of view, scope and focus<br> * Five phase process for mapping<br> * Maps for learning experience design<br> * Tools for creating user experience maps<br> * Mental model maps<br> <br> TIME: 32 minutes<br> <br> RATE: <a href="https://itunes.apple.com/us/podcast/the-elearning-coach-podcast/id592110281" target="_blank" rel="noopener">Rate this podcast in iTunes</a><br> <br> TRANSCRIPT: Download the [Download not found].<br> <br> RESOURCES:<br> <br> * <a href="http://theelearningcoach.com/recs/mapping-experiences.html" target="_blank" rel="noopener">Mapping Experiences</a> by Jim Kalbach<br> * <a href="https://experiencinginformation.wordpress.com/" target="_blank" rel="noopener">Experiencing Information</a>: Jim's website<br> * <a href="https://mural.co/" target="_blank" rel="noopener">MURAL</a>: Cool collaboration tool and where Jim works<br> * <a href="http://touchpointdashboard.com/">Touchpoint Dashboard</a>: Customer journey management software<br> <br> <br> <br> <br> Get smarter about online learning with articles, tips and resources delivered to your Inbox once a month.<br> <br> (function(d, s, id) {<br> var js, fjs = d.getElementsByTagName(s)[0];<br> if (d.getElementById(id)) return;<br> js = d.createElement(s); js.id = id;<br> js.src = "//forms.aweber.com/form/66/775275066.js";<br> fjs.parentNode.insertBefore(js, fjs);<br> }(document, "script", "aweber-wjs-v9wwc4idc"));<br>
