Emily Kelly on Finding Your Niche, Working Remotely, and Mastering Empathetic Writing (AoL 069)

Summary: <br> <br> Many of us have problems with being an entrepreneur in one way or another. That's why we hire out for help.<br> <br> Over at Fizzle, for example, Chase and Corbett hired in Steph Crowder to help with customer support back in 2015.<br> <br> Steph, having worked at a few startups by that point, knew how to interact with clients on a one to one basis. It was something that Chase, who's the main creative at Fizzle, and Corbett, the business brain, didn't have the resources to do themselves.<br> <br> In our interview with Steph in 2016, we learned that she was expecting soon.<br> <br> They had to get a fill-in for her while she was on maternity leave.<br> <br> Today's guest, Emily Kelly, was the hero for Fizzle during that time.<br> <br> But, just because she was with them temporarily, doesn't mean she was bad at the position.<br> <br> In fact, it was part of her new role as as a virtual customer support specialist.<br> <br> In this interview, we find out about her journey to become a virtual assistant, what she recommends to folks coming right out of college to keep them from getting burnt out at work, and some pointers in putting emotion into writing.<br> <br> If you're thinking about about starting your own business, perhaps being a virtual assistant first might just be in the future for you as well.<br> SPECIFICALLY, YOU’LL FIND OUT MORE ABOUT:<br> <br> * What kind of career did she envision as she was going to school? 8:02<br> * What creative influences did she have in her life growing up? 10:52<br> * What is like to have her dad working remotely growing up. 13:15<br> * When was the first time Emily had experience with entrepreneurship herself? 14:47<br> * What was it like to work at a startup vs where she previously worked? 18:13<br> * What advice would she give someone who's coming out of college so they don't get burnt out. 21:37<br> * Which mindset did Emily utilize while working for a startup? 27:15<br> * What is some advice that she'd give someone to get more emotion into their writing? 37:04<br> * What are some things to look for when hiring remote help? 39:28<br> * 3 Influencers or teachers that have helped Emily get to where she is today. 44:38<br> * One gift that she likes giving others. 45:17<br> * Something she believed as a 21 year old but doesn't now and why? 45:46<br> * If she could place an ad anywhere in the world cost free, what would it be and where? 46:19<br> * Who does Emily think of as a success and why? 48:29<br> * What are some ways that someone can improve their customer support? 49:53<br> * ... and MUCH more!<br> <br> <a style="line-height: 1.5;" href="http://feeds.soundcloud.com/stream/301057722-newinceptions-emily-kelly-on-finding-your-niche-working-remotely-and-mastering-empathetic-writing-aol-069.m4a" target="_blank">Right click here and save-as to download this episode to your computer.</a><br> ITEMS and PEOPLE MENTIONED IN THIS EPISODE:<br> <br> * Emily Online: <a href="https://www.facebook.com/emily.kramer.982">Facebook</a>, <a href="https://www.instagram.com/emilyekelly/" target="_blank">Instagram</a><br> <a href="https://smilesoftware.com/textexpander" target="_blank">Textexpander</a><br> <a href="http://jesscatorc.com/" target="_blank">Jess Catorc</a><br> <a href="http://fastclinicalweightloss.com/our-team/" target="_blank">Dr. Greg Oliver in Indy</a><br> <a href="http://newinceptions.com/session34" target="_blank">Steph Crowder AoL interview</a><br> <a href="http://newinceptions.com/fizzle" target="_blank">Fizzle.co: Get Started Right in the New Year! (5 Weeks Free!)</a><br> <br> SHOW NOTE EXTRAS:<br> Broke with Billy Corben:<br> <br> <br> Intro to Deep Work by Cal Newport:<br> <br> <br> How to Become a Virtual Assistant:<br> <br> <br>