Summary: Have you ever attached a negative memory to an experience? In this episode I share a story of Gracie getting a hair cut and how our experience had the power to change the way I saw her haircut. This relates to the way I run my business as well. We have an opportunity to create positive memories for our clients to attach to their experiences working with us. Client experience can look different for everyone! It is possible to create a positive client experience that fits just right into our lives
